Your satisfaction is our highest priority. If you're not satisfied with any purchase you've made from Kool Kids Couture
, we'll be happy to assist you with a refund or exchange if your item meets our return policy. In order to assist in the process, please read our return and exchange policy below to ensure that your item meets our conditions.Return Policy
You may return unworn items for any reason within 7 days of purchase. In order to qualify for a refund, unworn returns should be in the original packaging with all tickets still attached. Please send your return, along with your receipt or proof of purchase, to the following address via USPS:
After your return is received and examined, you will be notified by email whether your item qualifies for a refund or exchange. If your refund is approved, the purchase price will be credited automatically to your original payment method. Please note that refunds do not include the price of shipping and handling, and you are responsible for any shipping and insurance charges associated with returning the item. You are responsible for any item that is lost or damaged during transit.
To enquire as to the status of your return or any other questions, please contact us at (408) 971-4101